Want to know more about GrowGenius.co.uk? Find out about our delivery times, costs and everything else you want to know. If your questions is not answered below please contact us

Do you stock all the items on your site?
We hold a large amount of stock available for immediate dispatch. Whilst we often sell out of items new stock is never long in arriving. Should your items not be in stock and not be able to be delivered within 7 days we will contact you by email or phone.
What delivery company do you use
For UK deliveries your item will be delivered via APC, DPD, Parcelforce, UPS, City Link, Yodel or Fedex.
How long will delivery take?
We aim to dispatch all orders within 24-48 hours, sometimes it can take upto 5 days for your items to be dispatched. If your item has not been dispatched in 5 days we'll contact you.
What are the delivery charges for orders?
For orders under £200 we charge a flat rate of £4.99 per order. Delivery is free for orders over £200. Please note we only deliver to mainland UK.
Will you deliver to the US or EU?
We deliver to selected countries in the EU. International shipping costs £39 International payments please use the following information Barclays Bank Account name Keith Davies Bank BIC/Swift   BARCGB22 Bank IBAN   GB02 BARC 2082 1463 2473 25 .
Which payment methods are accepted
We accept all major credit and debit cards through Stripe.com. You don't need an account and we do not store card details for your protection.
How long will delivery take?
We aim to ship all orders within 24 hours of you placing an order. Normally it takes 2-5 working days from the day you order for your delivery to arrive. We ship through APC.
Is my data protected?
Of course! We use encryption to store your contact information. We DO NOT STORE credit card information. All payments are handled by Stripe.
What exactly happens after ordering?
You will receive a confirmation of your order via email. We will then prepare your order for delivery and send it on the next working day.
Are your items shipped discreetly?
All orders are shipped in plain packing for discreet and secure delivery.
I need to call you, what's your number?
Our phone number is 0843 289 3633 and our phone support is open from Mon-Friday 10am - 2:30pm.


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