Delivery & Returns Policy
Delivery
We hold hundreds of equipment in stock and these will be dispatched within 24 hours of you placing an order. In the rare occasion that we do not have the item in stock it may take up to 72 hours for your item to be dispatched.
Orders within the UK & over £200 are delivered for FREE and orders which are less than £200 will incur a £4.99 shipping fee.
All items are delivered first class via courier to your door in plain packaging, you can expect your order to arrive within 5 business days although in most cases it is sooner. Our aim is to deliver your items as quickly as possible, if you have any queries regarding your order please call us or contact us.
Please note we use a 2-4 days delivery service (Monday-Friday), 90%+ of all UK orders are delivered in this time frame, occasionally due to delays out of our control it can take 1-2 days more. If you have any questions about your order, do not hesitate to call or contact us.
While we provide guidelines for how long delivery takes, we cannot and do not guarantee delivery times. During bank holiday periods such as Christmas lead times maybe extended slightly as some suppliers have shutdown periods. All items are self assembly unless otherwise stated. Multiple orders receiving free delivery will be delivered in one drop, split date deliveries will be charged accordingly.
Deliveries to the Republic of Ireland, the British Islands (Isle of Man, Guernsey, Isle of Wight, Jersey & Ireland) are charged at a flat rate of £35.
Deliveries to the EU are charged at a flat rate of £95. In some cases we may need to impose an additional charge for deliveries on larger items, if we do we will contact you before hand.
International deliveries may be subject to customs duties, you are responsible for paying any fees related to your jurisdiction.
International delivers can take 5-20 days to arrive, it depends entirely on your local postal service and customs. Your items will be shipped via first class courier.
Returns
If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable.
It is your responsibilty to check the size of space you have, we cannot be held responsible for costs due to you not having enough space etc
Returns must be notified to us in writing within 7 days of the delivery date and items must be unused, free from defects and returned in their original packaging.
Once we have received any returned items and checked them we will refund your money, less any shipping costs.
Warranties
Aside from the other terms and conditions all warranties in particular Lights and Light kits are covered by the manufacturer.
Any purchase made on this site is made with the condition of the above.
When you accept the sites terms and conditions you are accepting all the terms and conditions set out here.
And also on the Terms and Conditions page
We will assist with any paperwork needed to prove you have made a valid purchase.
Returns Procedure
Please contact us within 7 days of delivery to let us know you wish to return any items. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered.
You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £50 plus vat (for full kits) which we will deduct from the refund.
Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special order items which may be subject to a restocking fee of 50%.
Refunds:
Once your item has been returned to our premises we will issue you a refund within 72 hours less any deductions applicable e.g original delivery costs and Card fees etc etc.
We currently ship to.
Austria
Belgium
Croatia
Czech Republic
Denmark
Finland
France
Germany
Gibraltar
Hungary
Isle Of Man
Jersey
Netherlands
Poland
Portugal
Republic Of Ireland
Spain
Sweden
Switzerland
We reserve the right to add additional costs if the items are heavy e.g Soil but standard kits are included in the price
If your country is not in the above list please contact us and we will obtain a quote
